Complaint Procedure & Whistleblower Protection

MyGermanWay stands for fair, transparent, and human-rights-compliant procedures in the international recruitment of nursing and healthcare professionals.
To ensure compliance with these standards, we have established an open complaint and whistleblower system.

Who can submit a complaint?

The procedure is open to all parties involved, in particular:

• international professionals (e.g. nurses, medical technical radiographers, medical laboratory technicians, physicians),
• partner agencies and cooperation partners,
• employers in Germany, and
• other third parties affected by our services.

What is it about?

Through our complaint system, you can submit reports, complaints, or comments regarding misconduct, unfair practices, or violations of our policy statement on fair recruitment and human rights.
General feedback on our processes or services is also welcome.

How can you submit a complaint?

You can submit your complaint at any time using the following methods:

• through our Form on this side

• or per post to:
  MyGermanWay GmbH
  Beschwerdemanagement
  Königsallee 35 
  44787 Bochum, Deutschland

How does the procedure work?

• Every complaint received will be reviewed and processed within three weeks.
• Receipt of your complaint will be acknowledged, and upon request, you will receive feedback on the measures taken.
• All complaints are treated confidentially.
• The identity of whistleblowers will be protected upon request.

Responsible contact person

Responsible for complaint management:
Mylene Gaelle Martin - CEO
📧 info (@)mygermanway.com

Whistleblower Protection Act

MyGermanWay complies with the provisions of the Whistleblower Protection Act (HinSchG).
This law protects individuals who report misconduct in good faith from disadvantage or retaliation.
For more information, please visit the website of the Federal Ministry of Justice.